Return & Refund Policy
Author: loof
Last Updated: 2026-03-09 23:49:31
View number: 1240
Effective Date: August 1, 2025
Website: www.loofshop.com
Website: www.loofshop.com
Loof supplies professional-grade hair extension tools—including keratin fusion heaters, bond removers, and heat-resistant accessories—to salons, distributors, beauty brands, and licensed professionals worldwide.
Most of our products are standardized, ready-to-ship items manufactured to consistent technical specifications. Custom services (e.g., logo engraving, private-label packaging) are available by prior arrangement.
Due to the professional-use nature and electrical/hygiene-sensitive design of our tools, this policy outlines clear guidelines for returns, refunds, and warranty claims.
1. Returns for Standard (Non-Custom) Orders
🔹 Retail Customers & Individual Professionals
- Eligible for return within 14 days of delivery if:
-
- The item is unused, in original packaging, with all accessories included
- Proof of purchase is provided
- Return shipping costs are the customer’s responsibility
- Refunds will be processed within 5–7 business days after we receive the returned item
❌ Not eligible for return:
- Used or damaged tools
- Items missing original packaging or components
- Products showing signs of tampering or improper use
🔹 B2B Customers (Salons, Distributors, Brands)
- Standard tools are not eligible for return unless defective.
- Due to hygiene, safety, and professional classification, we do not accept “change of mind” returns from business accounts.
2. Custom or Branded Orders
Orders with custom engraving, private-label packaging, or bespoke specifications are:
- Non-returnable
- Non-refundable once production has begun
- Subject to separate approval terms prior to manufacturing
We strongly recommend requesting a pre-production sample for custom projects to confirm specifications before bulk fulfillment.
3. Warranty & Manufacturing Defects
All Loof tools include a 6-month limited warranty against defects in materials or workmanship under normal professional use.
To report a defect:
- Contact us at mailto:[email protected] within 7 days of delivery
- Provide your order number, clear photos or video of the issue, and a description
- Do not discard the item until instructed
If verified as a manufacturing defect, we will resolve the claim at our discretion via:
- Free replacement of the defective tool
- Partial refund proportional to the affected item(s)
- Store credit for future orders
⚠️ Warranty does NOT cover:
- Damage from misuse, drops, or exposure to water
- Use with incorrect voltage (outside 100–240V range)
- Unauthorized repairs or modifications
- Normal wear and tear
4. Dropshipping & Reseller Partners
- End customers must contact you (the reseller) directly with concerns.
- Loof does not accept claims or returns from end buyers.
- All quality or defect claims must be submitted by the authorized account holder following the process above.
5. Shipping Costs & Import Fees
- Return shipping for approved warranty claims: Covered by Loof
- All other return shipping: Paid by the buyer
- Import duties, VAT, customs fees, or local taxes: Always the responsibility of the recipient
6. Contact
For return requests, warranty claims, or policy questions:
By placing an order with Loof, you acknowledge and agree to this Return & Refund Policy.
Thank you for trusting Loof as your partner in precision hair extension tools.