Privacy Policy
Author: loof
Last Updated: 2026-03-09 23:18:41
View number: 1771
Loof respects your privacy and is committed to protecting the personal information of all our customers—whether you are a professional salon, wholesale distributor, beauty retailer (B2B) or an individual consumer. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, create an account, place an order, request support, or otherwise interact with us.
1. Information We Collect
We collect only the information necessary to provide our products and services:
Account Registration Data
- B2B Customers: Name, company name, business email, phone number, business address, VAT/tax ID (if applicable).
- individual Customers: Name, personal email, phone number, shipping address.
Order & Transaction Data
- Product selections, order history, payment details (processed securely via third-party gateways), shipping instructions, and invoice information.
Technical & Usage Data
- IP address, browser type, device information, cookies, and site interaction logs (used for security, analytics, and site optimization).
Communication Records
- Emails, chat logs, or support tickets related to your inquiries, returns, or customization requests.
2. How We Use Your Information
We use your data solely for legitimate purposes, including:
- Processing and fulfilling orders (for both B2B bulk shipments and individual retail purchases).
- Managing your account, order history, and warranty claims.
- Providing customer support and responding to your requests.
- Sending transactional emails (order confirmations, shipping updates).
- Complying with legal, tax, or financial reporting obligations.
- Preventing fraud, chargebacks, and unauthorized access.
🔹 Marketing Communications:
We will only send promotional emails (e.g., new tool launches, wholesale deals) if you explicitly opt in during checkout or via your account settings. You may unsubscribe at any time.
3. Sharing Your Information
We do not sell, rent, or trade your personal data. We may share it only with:
- Service Providers: Payment processors (e.g., Stripe, PayPal), shipping carriers (e.g., DHL, FedEx), and IT vendors who assist in order fulfillment, fraud detection, or website operation—under strict confidentiality agreements.
- Legal Authorities: If required by law, court order, or to protect our rights, property, or safety.
All third parties are contractually obligated to protect your data and use it only as instructed.
4. Data Security
We implement industry-standard security measures, including:
- SSL encryption (HTTPS) across our website
- Encrypted storage of passwords and sensitive data
- Regular security audits and access controls
- Secure payment processing (PCI-DSS compliant gateways)
While no online system is 100% risk-free, we take reasonable steps to protect your information from unauthorized access, disclosure, or loss.
5. Your Rights
Depending on your location (e.g., EU, UK, California), you may have the right to:
- Access, correct, or delete your personal data
- Request a copy of your data (data portability)
- Restrict or object to certain processing activities
- Withdraw consent for marketing communications
To exercise these rights, please contact us at mailto:[email protected]. We may verify your identity and account ownership before fulfilling your request.
6. International Data Transfers
Your data may be processed in Hong Kong (where Loof operates) or other jurisdictions where our service providers are located. We ensure such transfers comply with applicable data protection laws through contractual safeguards (e.g., Standard Contractual Clauses).
7. Third-Party Links
Our website may contain links to third-party sites (e.g., social media, payment gateways). We are not responsible for their privacy practices. Please review their policies separately.
8. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised version will be posted here with an updated Effective Date. We encourage you to review this page regularly.
9. Contact Us
For questions about this policy, your data, or privacy requests:
Thank you for trusting Loof with your professional and personal needs—we’re committed to earning that trust every day.